VELNOVAE

Contact Us

Get in Touch

Thank you for visiting velnovae.

Clear, consistent communication is important to us. We aim to handle all customer enquiries in a transparent, timely, and responsible manner, while keeping interactions straightforward and respectful for both sides.

If you have any questions before or after placing an order, our customer support team is available to assist within the scope of our published policies.

How to Reach Us

We offer the following official contact channels:

Online Contact

An online contact option is available at the bottom-right corner of our website.

This channel is accessible 24 hours a day for message submission. All messages are reviewed by our support team and are typically responded to within 1–2 business days. Response times may vary during peak periods or public holidays.

Email Support

For detailed questions or order-related matters, you may contact us via email at:

[email protected]

We aim to respond to all email enquiries within 1–2 business days (up to 48 hours). In certain situations, including high enquiry volume or public holidays, response times may be slightly extended.

Order-Related Enquiries

To help us assist you efficiently, please include the following information when contacting us regarding an order:

Full name used when placing the order
Order number
A clear and brief description of your question or concern

Providing accurate and complete information allows us to locate your order more quickly and respond more effectively.

Support Scope

Our customer support team can assist with enquiries related to:

Order status and delivery updates
Product information and sizing guidance
Returns and refunds in accordance with our Returns & Refunds Policy
General questions regarding our website, ordering process, and published policies

Requests that fall outside the scope of our stated policies, or that require exceptions not supported by our terms, may not be accommodated.

Company Name: HIALEAH INFO INC

Company Address: 7375 AMADOR VALLEY STE 203 DUBLIN, CA 94568

Thank you for your understanding and for choosing velnovae.

We appreciate your patience and aim to provide support that is clear, reliable, and consistent.